Return Policy
Most new, unopened items sold by Japan.departmentstores are eligible for returns within 14 days of delivery. Used items can also be returned within 14 days.
We will also cover the return shipping costs if something was delivered to you in error.
Refunds
Refunds are allowed after an item is purchased as long as your order has not been fulfilled. items are eligible to be refunded after the item is received back to Japan.departmentstores.